Job Case Manager, Surry Hills

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters
The Salvation Army Australia’s Family Violence Stream provides a wide range of services around the country to support women and women with children impacted by family and domestic violence. We offer refuge, children’s and parenting services, counselling, support, men’s programs, accommodation and advice to women and children who are experiencing, or who have experienced, family violence.

About the role

We are seeking a passionate, values-driven Case Manager who is ready to make a real difference in the lives of women and children impacted by domestic and family violence.

In this deeply rewarding role, you will walk alongside women as they reclaim their safety, dignity, and independence. You will support them to lead their own journey, developing personalised case plans that reflect their strengths, needs, and aspirations. You’ll be their advocate, their ally—ensuring their rights are upheld and their voices truly heard.

This is a permanent full-time position based in Inner east Sydney, NSW. Salary and conditions are in accordance with SCHADS Award Level 5.

At The Salvation Army, we consider gender a genuine occupational qualification for this position under Section 27 (2) (f) of the Equal Opportunity Act 1984, and so we ask that only Female applicants apply.

How you will make an impact

• Empower through connection: Build meaningful, respectful relationships that centre the voices of clients and foster self-determination, trust, and active participation.
• Provide trauma-informed care: Deliver high-quality case management using The Salvation Army’s trusted models and best practice standards, always grounded in empathy and professionalism.
• Respond with insight: Carry out thoughtful, ongoing assessments to understand each client’s unique needs, risks, and strengths—from first contact through to safe exit.
• Collaborate for change: Partner with clients to develop tailored case plans that support their individual goals and healing journeys, using a strengths-based and holistic approach.
• Walk beside, not ahead: Ensure clients remain actively engaged in every step of their case plan, fostering agency and genuine participation.
• Break down barriers: Help clients navigate and access essential services, while advocating strongly on their behalf when systems or structures fall short.
• Celebrate progress, adapt with care: Monitor and review case plan outcomes regularly, adjusting support as needed to ensure alignment with evolving goals and circumstances.
• Keep stories safe and systems strong: Maintain accurate, timely case notes and data using TSA systems, upholding confidentiality and integrity at every turn.
• Act early, act wisely: Identify potential risks to clients, colleagues, or services and escalate concerns promptly to protect everyone involved.

What you will bring

• Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
• Relevant experience in a social service environment, specifically Family and Domestic Violence
• A national police record check
• Working with Children Check
• Participation in rotating on-call roster
• Attendance at sector interagency meetings and working groups

What we offer

• Flexible working conditions
• (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits
• Employee Assistance Program - Independent confidential counselling service
• Financial, retail and lifestyle discounts and benefits
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks leave per year through our purchase leave scheme
• Generous Parental Leave offering of 12 weeks
• Up to 5 days paid leave per year to support a TSA program or activity
• An inclusive culture of dedicated, passionate, and professional team members
• Positively supporting and impacting the lives of others through your career contribution

How to Apply

If you believe in justice, empowerment, and the power of compassionate support, we want to hear from you.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration